Privacy Policy – Tandem Training Center

Last update

October 2, 2026

1. Introduction

At Tandem Training Center, protecting your personal data is our priority. This Privacy Policy explains how we collect, use, share, and protect your information when you use our e-learning platform.

2. Information We Collect

Personal Information: We collect information you provide directly (such as your name, email address, phone number, and billing details) when you create an account, enroll in a course, or communicate with our team.

Usage Data: We automatically gather information on how you interact with our platform, including pages visited, courses taken, your IP address, and device type, to optimize site performance and user experience.

Cookies and Tracking Technologies: We use cookies to analyze traffic, remember your preferences, and enhance your browsing experience. You can manage or decline cookies in your browser settings.

3. How We Use Your Information

Providing and Improving Services: Your information is essential for granting you access to your courses, tracking your progress, managing your account, and providing effective technical or educational support.

Communications and Marketing: With your consent, we may send you newsletters, promotional offers, or updates about our new programs. You can withdraw this consent at any time.

Security and Compliance: We use your data to secure our systems, prevent fraud, manage account access, and comply with our legal obligations.

4. Information Sharing and Disclosure

Third-Party Service Providers: We do not sell your data. However, we may share it with trusted partners (such as secure payment processors, hosting providers, and analytics tools) exclusively to ensure the proper functioning of our services.

Legal Requirements: We may disclose your information if required by law, to respond to legal processes, protect our rights, or ensure the safety of our users.

5. Data Sharing & Third Parties

We do not sell your personal data. We may share limited data with:
Payment processors
Email and analytics services
Instructors (only where relevant to course engagement)
All third parties are vetted and comply with privacy regulations.

6. Data Security

We implement strict technical and organizational measures to protect your information against unauthorized access, loss, or alteration. However, since no data transmission over the Internet is 100% secure, we encourage you to choose a strong password and keep your login information confidential.

7. Your Rights and Choices

Access and Correction: You can view, modify, or correct your personal information at any time directly from your student profile settings.

Right to Deletion: You have the right to request the deletion of your account and personal data by contacting our support team.

Opting Out: You can unsubscribe from our marketing mailing lists by using the "Unsubscribe" link located at the bottom of our emails or by updating your account preferences.

8. International Transfers

Your information may be processed on servers located outside your country of residence. In such cases, Tandem ensures that adequate safeguards are in place to guarantee the security of your data in accordance with applicable data protection regulations.

9. Changes to This Policy

We reserve the right to modify this policy at any time to reflect changes in our practices. You will be notified of any significant changes via email or through a visible announcement on our platform before they take effect.

If you have any questions regarding this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:

Email: contact@tandem-tunisie.com (replace with exact address if different)

Phone: +216 98 33 6 33 6

Mail: contact@tandem-tunisie.com